SHIPPING

What services do you use?
We use Standard Shipping is EVRI (delivery: 2-5 business days) – Free Delivery

We will try our best to ship your order the same day (place your order before 1 pm PT Monday-Friday for the same day shipping)

What are your delivery times?
Packages collected from our warehouse Monday to Friday. Evri orders normally take 2-5 business days to arrive, Next day delivery orders are delivered the next business day, when shipped on Friday the order will normally be delivered on Monday. Saturday deliveries are subject to your local post office schedule.

What is your order handling time?
Same day Dispatch , normally orders made after 2pm will be dispatched the next business day.

May I pick up my order from your warehouse?
Unfortunately, due to high workload we do not practice collections.

I have received shipping notification but the order never came.
If the item has not been received after a period of 14 days please send us a message.

I have received shipping notification but the order was returned to you.
This does not happen often, however when it does it is usually because of incorrect address or delivery issues that are not under our control. We will communicate with you and try to correct the address and dispatch again for you .

RETURNS AND REFUNDS

I  have received my order but the item is incompatible.
If the product you ordered is incompatible we will be glad to either provide a replacement or issue refund. Replacement items can only be sent, or refund can only be given after the returned product is returned back to us.

The product is faulty – can I return it?
Absolutely. You are covered for up to 18 months

I have received my order but I no longer need it.
Unwanted goods can be returned for refund for any reason within 30 days.

How do I request refund / replacement / return goods to you?
Sending items back is easy – please send us a message and we will reply with all the necessary information. We require returned goods to be sent via a EVRI Standard Shipping.

TECHNICAL

How good is your warranty?
18 months

Does my AC adapter come with the power cord?
Yes, all Ac adapters that we sell come with the UK ac power cord. Total cord length is 1.8m to provide better usability.

How can I be sure I’m buying the right adapter?
Please double check volt/amp settings of your original AC adapter. AC adapter voltage deviation should be no more than 5%. If, for example, required voltage is 19v, AC adapter with voltage from 18.05v to 19.95v will do the job. Amperage value should equal or exceed original – if your laptop / tablet needs 3.42a and AC adapter is 4.7a there is no danger – the laptop will take only as much as it needs, 3.42a.

If you have any doubts feel free to send us a message at minosroyal@gmail.com and we will be happy to help